Rule Failure Reasons

Create New Failure Reason

Rule Failure Reasons Hierarchy
Failure reasons organized by Validation Rule

Dr Date issued

1 failure reason(s)
Rule Logic: Date the doctor issues the disability certificate
1
Dr Date issued 1 Active
Description:

Date issued does not match supporting document

Created Jun 26, 2025

Dr Document type

2 failure reason(s)
Rule Logic: It is expected that the document type selected by the user is medical certificat...
1
Dr Document type 1 Active
Description:

Document type incorrectly selected. Supporting document is not a valid document

Created Jun 26, 2025
2
Dr Document type 2 Active
Description:

Supporting document is unclear and cannot be read

Created Jun 26, 2025

Dr Name

2 failure reason(s)
Rule Logic: Name of the doctor
1
Dr Name 1 Active
Description:

Doctor's name does not match supporting document

Created Jun 26, 2025
2
Dr Name 2 Active
Description:

Doctor's name does not reflect on supporting document

Created Jun 26, 2025

Dr Practice number

2 failure reason(s)
Rule Logic: Practice number of the Dr
1
Dr Practice number 1 Active
Description:

Practice number does not match supporting document

Created Jun 26, 2025
2
Dr Practice number 2 Active
Description:

Practice number does not reflect on supporting document

Created Jun 26, 2025

Dr Surname

2 failure reason(s)
Rule Logic: Surname of the doctor
1
Dr Surname 1 Active
Description:

Doctor's surname does not match supporting document

Created Jun 26, 2025
2
Dr Surname 2 Active
Description:

Doctor's surname does not reflect on supporting document

Created Jun 26, 2025

MV Date issued

2 failure reason(s)
Rule Logic: Date on which the letter was issued
1
MV Date issued 1 Active
Description:

Date issued does not match supporting document

Created Dec 14, 2024
2
MV Date issued 2 Active
Description:

Date issued does not reflect on supporting document

Created Dec 14, 2024

MV Document type

2 failure reason(s)
Rule Logic: Document uploaded must be a miliatry veteran certificate
1
MV Document type 1 Active
Description:

Document type incorrectly selected. The supporting document is not a valid document

Created Jun 26, 2025
2
MV Document type 2 Active
Description:

The supporting document is unclear and cannot be read

Created Jun 26, 2025

MV Force number

2 failure reason(s)
Rule Logic: Check force number
1
MV Force number 1 Active
Description:

Force number does not match supporting document

Created Jun 26, 2025
2
MV Force number 2 Active
Description:

Force number does not reflect on supporting document

Created Jun 26, 2025

MV Identification number

2 failure reason(s)
Rule Logic: ID number of the director/member/owner must reflect on the letter
1
MV Identification number 1 Active
Description:

Director/member/owner’s identification number does not match supporting document

Created Jun 26, 2025
2
MV Identification number 2 Active
Description:

Director/member/owner’s identification number does not reflect on supporting document

Created Jun 26, 2025

MV Name and Surname

2 failure reason(s)
Rule Logic: Director/member/owner’s name must reflect on supporting document
1
MV Name and Surname 1 Active
Description:

Director/member/owner’s name and/or surname does not match supporting document

Created Jun 26, 2025
2
MV Name and Surname 2 Active
Description:

Director/member/owner’s name and/or surname does not reflect on supporting document

Created Jun 26, 2025

PoA Address Details

7 failure reason(s)
Rule Logic: COMPARE(document.address, supplier.address)
1
PoA Address line 1 Active
Description:

Address line 1 does not match supporting documentation

Created Dec 14, 2024
2
PoA City invalid Active
Description:

City is removed. Update city information

Created Jun 26, 2025
3
PoA District invalid Active
Description:

District is removed. Update district information

Created Dec 14, 2024
4
PoA Municipality invalid Active
Description:

Municipality is removed. Update municipality information

Created Dec 14, 2024
5
PoA Postal code invalid Active
Description:

Postal code does not match supporting document

Created Jun 26, 2025
6
PoA Suburb invalid Active
Description:

Suburb is removed. Update suburb information

Created Jun 26, 2025
7
PoA Ward number invalid Active
Description:

Ward number is removed. Update ward information

Created Jun 26, 2025

PoA Date issued

2 failure reason(s)
Rule Logic: Date on which the supporting document was created and/or issued
1
PoA Date issued Active
Description:

Proof of address date does not match supporting document

Created Jun 26, 2025
2
PoA Date issued 2 Active
Description:

Proof of address date does not reflect on supporting document

Created Jun 26, 2025

POA Document Type

2 failure reason(s)
Rule Logic: VALIDATE_DATE(document.date)
1
PoA Invalid Document Active
Description:

Document type incorrectly selected. Supporting document does not match the document type selected

Created Dec 14, 2024
2
PoA Poor quality Active
Description:

Supporting document is unclear and cannot be read

Created Dec 14, 2024

PoA Supplier Identification

2 failure reason(s)
Rule Logic: COMPARE(document.name, supplier.legal_name)
1
PoA Legal name 1 Active
Description:

Legal/Trading name does not match supporting document

Created Dec 14, 2024
2
PoA Legal name 2 Inactive
Description:

Legal/Trading name does not match supporting document

Created Dec 14, 2024